Customer Information and Policies
HCSA is currently renovating several of our water system storage reservoirs over the months of June and July. Please let us know immediately if you have any discolored water. Changes in pressure will be normal during this time. You may also notice increased traffic at our facilities as the renovation work is performed.
HCSA's Business Office is conveniently located in the J. Aubrey Houghton Industrial Park in South Boston, Virginia. We are located at 2529 Houghton Avenue between the South Boston Elementary School and the Dixie Youth Baseball Complex. Our customer service representatives are ready to assist you with all of your billing questions, payment processing, account information and services. You may contact our customer service representatives at (434) 575-4240 between the hours of 8:30 am and 5:00 pm, Monday through Friday. Our business office is closed in accordance with the Virginia State Holiday Schedule.