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William E. Jones
Executive Director
wjones@hcsa.us (434)575-
Arnetta Roberts
Financial Services Director
aroberts@hcsa.us (434)575-
Amy Martin
Customer Service
amartin@hcsa.us (434)575-
Krystal Bradley
Customer Service
kbradley@hcsa.us (434)575-
HCSA's Business Office is conveniently located in the J. Aubrey Houghton Industrial Park in South Boston, Virginia. We are located at 2529 Houghton Avenue between the South Boston Elementary School and the Dixie Youth Baseball Complex. Our customer service representatives are ready to assist you with all of your billing questions, payment processing, account information and services. You may contact our customer service representatives at (434) 575-
Mark S. Estes
Director of Operations
mestes@hcsa.us (434) 575-
Alvin Bates
Superintendent -
abates@hcsa.us (434) 476-
Randy Cage
Superintendent -
rcage@hcsa.us (434) 575-
Mark Wilkerson
Superintendent -
mwilkerson@hcsa.us (434) 575-
The HCSA Operations Division performs the oversight, physical operation and installation of water and sewer services. Division staff perform repairs to the water distribution and sewer collection system(s) infrastructure as well as managing water system quality, preventive maintenance, scheduled maintenance and video inspections. Technical staff are available 24-
You can NOW pay your HCSA Bill ONLINE or by PHONE.
You will need to know is the HCSA's Jurisdiction Code (9000) and use the LOCAL PAYMENTS Option. You will be asked information regarding your account and method of payment. Please have your account number available. You can pay by PHONE:
Toll-
Monday -
5:00am -
Please click on the following link for more information and under HELP. There you will find a very informative demonstration and answers to Frequently Asked Questions.
Remember, you will need to post or make your payment BEFORE THE CUT-
You can also make your payment as late as THE CUT-
This service is a fee based convenience service and you will be assessed a $3.95 charge per transaction. This fee is charged by OFFICIAL PAYMENTS and NOT by HCSA.
